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The FORTUNE Preview Guide

A biweekly guide produced for members of the FORTUNE Education Program.

"America's Most Admired Companies"

Cover Date: March 7, 2005
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COURSE CONNECTOR
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ARTICLE SUMMARIES AND QUESTIONS
"America's Most Admired Companies," pp. 66-70, 85-97: Amid falling prices, shrinking margins and intense competition, this year's Most Admired Companies are turning heads. More than 10,000 executives, directors, and veteran analysts judged their competition on eight attributes, including innovation, use of corporate assets, and social responsibility. The top nine companies are the same as last year, although their rankings have changed, and IBM lost its No. 10 spot to Proctor and Gamble. Dell tops this year's list, pushing Wal-Mart down to No. 4 after General Electric and Starbucks. The complete list of 582 industry champions contained a few surprises: FedEx edged out 20-time winner UPS in the delivery business, Home Depot beat Lowe's in the specialty retailers group, and embattled Disney remained No. 1 in the entertainment list. The global survey returned with only 17 of the 52 World's Most Admired Companies coming from outside the United States; Toyota was the only foreign company to make it in the top ten.

Use FORTUNE's 23rd annual Most Admired list to generate classroom discussions on management, ethics, innovation, strategy, and organizational behavior.

Discussion Questions:

  1. How is the term "commodity hell" described in the article? How is Dell dealing with the possibility of commoditization?


  2. Which company recorded the highest peer score (on a scale from 1 to 10) in the list's history? What do you know about this company?


  3. What company (on or off FORTUNE's list) do you most admire? Why?

"The Education of Michael Dell," pp. 72-82: Michael Dell's mother would be proud. After dropping out of college 21 years ago to start his computer company, Dell has experienced an on-the-job education that rivals those found in most textbooks. Although the company has a leading 17.6% share of the worldwide PC market and is six times more profitable than Apple, it still thinks of itself as an underdog. Dell is finding success in custom making its machines to order, keeping only four days of inventory, versus 20 days at IBM and 28 at HP. That frees up cash for Dell to use in other areas, such as expanding its printer, server, and flat-screen TV businesses and building a new manufacturing facility in Winston-Salem, N.C.

Have students explore how Michael Dell combines a solid management style with an entrepreneurial spirit to create a highly admired company.

Discussion Questions:

  1. Describe Michael Dell's management style. How is it different than those of other successful leaders?


  2. Why does Dell consider itself to be an underdog, despite its success? Do you agree or disagree? Explain your answer.


  3. What type of business(es) does Dell intend to avoid entering? Why?

"How the HP Board KO'd Carly," pp. 99-102: In a not-so-surprising turn of events, Carly Fiorina has departed HP, having been asked to resign by board director Pattie Dunn. While FORTUNE doesn't know all of the details, it appears that Fiorina didn't go without a fight. Reluctant to suggestions to reorganize business segments, Fiorina was summarily ousted after a three-hour closed-door board meeting. HP's chief financial officer Bob Wayman has been named interim CEO as the computer giant seeks to secure a first-class CEO from outside the company.

Fiorina's departure from HP offers an important lesson to students in management, human resources, and organizational behavior.

Discussion Questions:

  1. Plot a timeline of Fiorina's final months at HP. Was there any way she could have stayed on at HP?


  2. What other changes do you think HP should consider as it moves forward post-Carly? Should it spin off its printer business as most analysts suggest?


  3. What type of person might be best suited to run HP? Do you agree with the decision to search for an outsider? Why or why not?

"Is the $200 Billion Tobacco Deal Going Up in Smoke?" pp. 126-140: The tobacco settlement may have set a precedent for the industry, but as most legal matters go, it's not as easy and simple as it sounds. The Master Settlement Agreement (MSA) orchestrated between states and the larger tobacco companies has a loophole that allows smaller, localized cigarette makers to continue producing and distributing their product with little or no recourse. So, while taxes and settlement fees are driving up the price of some major brands, discounters and smaller-named brands are scooping up the sales. Profits continue to fall, however, and states are ending up with less money than originally anticipated.

Through this in-depth report about the agreement between states and cigarette makers, students in law, finance and ethics courses can explore how even the best laid plans can do more harm than good.

Discussion Questions:

  1. How does the MSA work? Why didn't lawmakers just raise the cigarette tax to pay off the settlement?


  2. What is a "subsequent participating manufacturer"? How do they benefit by joining the settlement?


  3. Explain the loophole that allows smaller tobacco companies to benefit. How is it possible to remain a nonparticipant and not be sanctioned?


  4. Do you agree or disagree with the MSA? What changes would you recommend to make it more airtight?
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