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The FORTUNE Preview Guide

A biweekly guide produced for members of the FORTUNE Education Program.

"Most Powerful Women"

Cover Date: October 15, 2007
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COURSE CONNECTOR
Course Connector

ARTICLE SUMMARIES AND QUESTIONS

"Dynamic Duo," pp. 78-86: Anne Mulcahy and Ursula Burns are like two battle-tested soldiers. For the last seven years, they've toiled side by side to bring about a historic business turnaround at Xerox. With Mulcahy as CEO and Burns as her No. 2, the pair has fought off lenders as the company stood at the brink of bankruptcy, led the company through a minefield of technological change, weathered a government probe of the company's books, and scuffled with formidable competitors. And like soldiers, they've forged a special partnership in the process. That partnership has been tested this year by the most dreaded rite of passage in corporate America — succession. While it has long been acknowledged that Burns would eventually succeed Mulcahy, making the transition has been more difficult than the twosome anticipated. The problem isn't the outer trappings of the position, such as pay, perks, or the corner office. Instead, the division of labor has proven to be the most vexing issue. As Mulcahy readily admits, it's hard giving up the control, sense of purpose, and incredible pull of being needed that a powerful position brings. But working together as usual, the two have hammered out a solution, likely making this the first time a female CEO of a FORTUNE 500 company turns over the reins to another woman.

In this article, students read about the thorny succession of power at Xerox, as CEO Anne Mulcahy prepares to turn over control to Ursula Burns.

Discussion Questions:

  1. Why did FORTUNE dub Anne Mulcahy the "accidental CEO?" Identify some ways that her management style contributed to the turnaround at Xerox.

  2. Why was Xerox's board of directors anxious to get the company's succession plan in place? What was unusual about how the process went forward?

  3. How do Ursula Burns' background and temperament differ from Mulcahy's? What are her personal strengths? In your opinion, will Burns prove to be an effective leader at Xerox? Why or why not?

"The War Over Unconscious Bias," pp. 90-102: Wal-Mart is embroiled in yet another crisis, but unlike its previous public relations imbroglios, this one could have ramifications for the whole corporate universe. Last February a federal appeals court panel in San Francisco decided to allow the largest class action employment discrimination case ever convened to go forward against Wal-Mart Stores. The case accuses the retailer of discouraging the promotion of female store employees to management positions and of paying them less than male employees across all job positions. While gender discrimination cases are certainly nothing new, what makes this case noteworthy is that Wal-Mart is the world's biggest private employer. Further, the case focuses on three generic, almost abstract accusations that could be brought against almost any company: there is unreasonable disparity between women and minorities and men and whites in terms of position and pay, "unconscious" bias unwittingly leads managers to promote employees who are the most like them, and the company imparts unbridled discretion to its managers to make decisions regarding promotion and pay. With so much riding on the case, the outcome promises to be as much a judgment of social, cultural, and historical realities as it is of Wal-Mart's business practices.

Students examine the class action discrimination suit being mounted against the world's largest private employer, Wal-Mart Stores.

Discussion Questions:

  1. What is the difference between "disparate treatment" and "disparate impact?" Do you think Wal-Mart is guilty of either form of discrimination? Explain.

  2. What arguments is Wal-Mart preparing to mount in its defense? On what basis does the company claim that the case does not merit class action status? Do you agree or disagree?

  3. How can companies best avert a discrimination suit? Should companies be responsible for ensuring that their management teams are diverse with regard to gender and race? How can they accomplish a satisfactory level of diversity without instituting quotas?

"The Scariest Guys in the Room: Star Power," pp. 150-160: If you were asked who some of the most powerful people in Hollywood are, names like Tom Cruise, Julia Roberts, or Stephen Spielberg might come to mind. But when those folks and other celebrities are asked the same question, they will invariably mention Richard Lovett, Bryan Lourd, Kevin Huvane, Rob Light, Rick Nicita, and David "Doc" O'Connor. These six men are the controlling partners of the entertainment industry's most influential organization — Creative Artists Agency or CAA. Almost since its 1975 founding, CAA has been the market leader among the so-called Big Five talent agencies. Under the early leadership of co-founder Michael Ovitz, CAA so successfully tilted the balance of power in Hollywood that agents, not studios, began to call the shots. That power waned a bit after Ovitz's 1995 departure, but in recent years, CAA has bounced back by not only expanding its entertainment operations but also launching new divisions like sports management and corporate marketing, and even building a new corporate headquarters. Despite CAA's influence, however, some predict that its risky new strategy is coming at the wrong time — when the agency business is becoming outmoded. Only time will tell if bigger is better for CAA.

This article reveals how Creative Artists Agency has amassed — and wields — its tremendous influence in Hollywood.

Discussion Questions:

  1. Why were the 1980s and '90s so good for the agency business? What factors caused that to change in the early part of the 21st century? How did the Creative Artists Agency respond?

  2. Why are studio chiefs so reluctant to speak openly about CAA? In your opinion, what does this imply about the agency's business practices?

  3. Do you agree with CAA's critics that the company's expansion strategies are misguided? Why or why not? Where do you think CAA will be in five years?

"The Future's So Bright, I Gotta Wear Shades," pp. 162-170: There's something curiously interesting about a man who is a leading investor in solar power but who calls the groups most vehement about global warming "some of the worst people in the world." Politically correct he is not, but T.J. Rodgers, the pugnacious CEO of Silicon Valley chipmaker Cypress Semiconductor, is the unlikely savior of the solar energy company SunPower. Once given up for dead, SunPower, which makes and installs solar photovoltaic panels for businesses and homes, expects to generate revenues of $1 billion to $1.2 billion and profits of $146 million to $162 million next year. How did Rodgers, a staunch opponent of government subsidies and a global warming skeptic, end up as a backer? Two reasons — because he believes there is money to be made in solar power, and because he believes in Dick Swanson, SunPower's co-founder, president, and chief technical officer. As a fellow Stanford grad student in the 1970s, Rodgers realized that Swanson was one of the "few people I run into who are clearly smarter than me." With Rodgers on board since 2002, SunPower has seen its fortunes change, and now being green is bringing in the green.

Students take a closer look at SunPower, a small solar energy company at the forefront of the hot solar energy industry.

Discussion Questions:

  1. Define "grid parity." Why do some experts believe grid parity within the solar industry will probably occur soon? What obstacles do companies like SunPower presently face in achieving grid parity?

  2. What changes at SunPower did T.J. Rodgers insist on before agreeing to commit to the company financially? How did these changes — along with propitious timing — help move the company forward?

  3. In your opinion, what are the chances that the recent excitement over solar power could turn into the next economic bubble? Do you agree with Credit Suisse's energy chairman John Cavalier's assessment? Explain your answer.

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